Корзина

Итого
товара
Оформить
Бесплатная доставка ПРИ ЗАКАЗЕ ОТ 3000 РУБ | Тест-драйв и возврат в течение 60 дней

Корзина

Итого
товара
Оформить
Бесплатная доставка ПРИ ЗАКАЗЕ ОТ 3000 РУБ | Тест-драйв и возврат в течение 60 дней

Возврат

1
Распечатайте и заполните заявление на возврат
2
Отправьте заявление на service@ryabinahome.ru
3
Получите деньги наличными, банковским или почтовым переводом

Возврат товара надлежащего качества

Если товар надлежащего качества по какой-то причине Вам не подошел, Вы можете сразу же вернуть его курьеру, либо сделать это в течение 30 календарных дней после его доставки.

Для того чтобы сделать возврат, необходимы следующие документы:

  • заявление на возврат с Вашей подписью;
  • товарный или кассовый чек;
  • документ, удостоверяющий личность.
Возврат товара надлежащего качества возможен, если сохранены его товарный вид (фабричная упаковка, пломбы, ярлыки), комплектация и потребительские свойства.

При отказе от товара, в случае если он является частью комплекта, возврат осуществляется только полным комплектом.

Также возврату подлежат подарки, если они прилагались к заказу. Подарок должен иметь товарный вид (фабричная упаковка, пломбы, ярлыки), должны быть сохранены его комплектация и потребительские свойства.

При возврате товара надлежащего качества интернет-магазин www.ryabinahome.ru за свой счет проведет экспертизу в течение 3 рабочих дней. Если по результатам экспертизы будет принято решение о том, что Вами выполнены все вышеперечисленные условия и товар подлежит возврату, то мы вернем Вам его стоимость не позднее чем через 10 банковских дней с момента получения товара и Вашего письменного заявления. Если же в ходе экспертизы будет установлено, что товар был в эксплуатации, имеет внешние повреждения или дефекты (повреждения ткани, швов, стежек, вышивок, аппликаций ), то мы вынуждены будем принять отрицательное решение и вернуть Вам товар.

В случае, если товар надлежащего качества не подошел Вам по фасону, расцветке, размеру или комплектации, Вы можете обменять его на аналогичный товар в течение 30 календарных дней с момента получения заказа, не считая дня покупки.

Если же аналогичный товар отсутствует в продаже на сайте www.ryabinahome.ru, вам необходимо будет сделать возврат.

Просим обратить внимание на то, при обмене и возврате товара надлежащего качества оплата транспортных расходов, услуг курьера по доставке товара осуществляется покупателем (п.п. 3,4 статья 497 Гражданского кодекса РФ).

Возврат товара ненадлежащего качества

В отдельных случаях Покупатель может вернуть Товар ненадлежащего качества Продавцу и потребовать возврата уплаченных денежных средств в течение гарантийного срока, срока годности либо, если такой срок не установлен, в разумный срок, не превышающий два года. Покупатель также может потребовать замены Товара ненадлежащего качества либо устранения недостатков.

Для того чтобы сделать возврат, необходимы следующие документы:

  • заявление на возврат с Вашей подписью;
  • товарный или кассовый чек;
  • документ, удостоверяющий личность;

Способы возврата

Возврат курьерской службой

  • услуга доступна только для жителей Москвы и Московской области( до 30 км от МКАД), Санкт-Петербурга и Ленинградской области( до 20 км от КАД);
  • данная услуга бесплатна.

Возврат почтой России

  • жители регионов России могут осуществить возврат товара почтой России. Почтовые расходы оплачивает Покупатель;
  • адрес для возврата: 141009, г. Мытищи, Московская область, ул. Колонцова, д.9;
  • при оформлении посылки в почтовом отделении необходимо заполнить опись отправляемых товаров и приложить ее к посылке.

Способы возврата денежных средств

Наличный расчёт

Возможен только при возврате через курьерскую службу либо через пункт самовывоза. Покупателю в течение 10 банковских дней будут возвращены денежные средства при предъявлении документа, удостоверяющего личность.Банковский перевод. Покупатель должен отправить на электронный адрес shop@ryabina-home.ru компании письмо, где указывается следующая информация: ФИО, дата платежа, сумма платежа, причина возврата, расчетный счет и банковские реквизиты для возврата средств.Срок перечисления денежных средств составляет 10 банковских дней. Возврат денежных средств осуществляется в полном размере, за исключением расходов на доставку от продавца к покупателю. Банковские расходы покупателя за перевод платежа и расходы на доставку от покупателя возвращенного товара не возмещаются.

Почтовый перевод

Возврат денежных средств почтовым переводом осуществляется в течение 10 рабочих дней с момента получения нами возвращенного товара почтой России.

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